FAQs
How does your shipping process work?
• In most cases your product is shipped out within 24 hours through UPS Express or USPS Priority, FREE! As soon as your item is shipped you will receive your tracking number via email.
• If you’d like to add Insurance or Signature Confirmation to any package, we’d be happy to accommodate at the cost it is to us!
We do allow in person pickups and shopping in the North Houston,Texas (The Woodlands) area. Please book an appointment towards the bottom of our homepage!
Although very rare, We are not held responsible for any lost, stolen or undelivered package, we ship in new, modest, plain packaging to protect the contents of your package. We pride ourselves in almost never having these rare occurrences. In these rare occurrences please allow 14 business days for the shipping carrier to ship park their their kinks and possibly get back on track to delivering your package safely!
What is included with my purchase?
• Any additional forms of designer packaging that come with your product would be pictured with each item (gift bags, boxes, dust bags, etc.). If you would like to add any of these options to your purchase please contact us and we will do our best to accommodate you if we have any available! (Additional charge may apply if it affects shipping)
How do I purchase a Certificate of Authenticity?
Although we include a Free Authentication via the premium 3rd-Party Company Official Authentication, we do allow our consumers to purchase a Financially Backed Entrupy Authentication, found in the store!
How are you able to offer your products so cheap and affordable?
• We do extensive hours of our own research and networking per day to provide you with the best authentic products at the very best prices. We use a wide variety of wholesalers, collectors, boutiques, and many other resources. We keep our overhead expenses to a bare minimal while operating minimally in order to cut out many of the expenses that inflate the prices of goods!
What is your return policy?
• In the rare event of a return, we have a very strict return policy in dealing with luxury goods. Only pre-owned items are accepted for a return within 2 days of delivery, at a 30% restocking fee or merchandise credit with a 20% restocking fee. Items sold brand new will NOT be accepted for return.
Whatnot items are final sale and should be directed to support@whatnot.com for any further questions or concerns!
We are not currently buying goods, or trading, however you’re welcome to utilize our very popular and effective Consignment service!